How it works
How it works
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Payments and transfers
By bank transfer or standing order
How do I load my gohenry account with a bank transfer?
How do I set up a standing order?
I have transferred money by bank transfer, standing order or Faster Payment to my parent account, how long will it take to show in my account?
How do I cancel my standing order instruction?
How do I see standing order payments in my account?
How do I change my bank details when I get a new bank account?
By auto top-up
What is an auto top-up?
How do I switch on auto top-up?
How do I switch auto top-up off?
Is there a fee for using auto top-up?
Why has my auto top-up failed?
From your debit card
How do I load the parent account using my debit card?
How do I update my debit card details stored in the account?
Can I use someone else's card to load my gohenry account?
Topping up fees
Is there a fee for topping up the parent account?
Why do you charge a fee for loading the gohenry account?
How can I avoid paying a service charge for loading my account?
What is PSD2 and how does it affect me?
Other payment transfer questions
Is there a minimum amount that I can load to my gohenry parent account?
Is there a maximum amount that I can load to my gohenry parent account?
Where did my funds go?
I have too much money on my gohenry parent account - how do I retrieve this?
Transfers to/from your child's account
What is a parent account?
How do I transfer funds to my child's account?
How do I transfer funds from my child’s account back to my parent account?
I have funds on my gohenry account, but my pocket money & or tasks payments have not been paid?
I did not have sufficient funds on my account to pay the weekly allowances & task payments – what happens now?
What can I do if my child has run out of money?
What can I do if my child has run out of money and I do not have the gohenry app and am not near a computer?
My child has received cheques for their birthday. Can we pay these into their gohenry account? If so, how do we do this?
I have tried to transfer money to my child, but it has been prevented due to Code 106?
Can my child have their wages paid into their gohenry account?
Weekly pocket money
How do I change the day upon which our pocket money is paid?
How do I cancel weekly pocket money to my child?
Can I do monthly pocket money payments rather than weekly payments?
How do I change the amount of my child’s weekly allowance?
What is the recommended amount of pocket money?
How do I set up a task for my child?
How do I duplicate a task that I have already made?
How do I set repeat tasks?
How do I mark tasks as being completed by my child?
How do I enable/disable my children to tick their tasks as completed?
How can I set up daily tasks?
What is a ‘one-off' task’?
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