How it works
How it works
Payments and transfers
What is an auto funding payment?
How do I switch on auto funding?
How do I switch off auto funding?
Is there a fee for using auto funding?
My auto funding keeps failing
How do I add money using my debit card?
How do I update my debit card details stored in the account?
Is there a fee for using my debit card to top up?
Other Payments & Transfers questions
Is there a minimum amount that I can load to my gohenry parent account?
Is there a maximum amount that I can load to my gohenry parent account?
Where did my funds go?
I have too much money on my gohenry parent account - how do I retrieve this?
Payments to/from the child
How do I transfer money to my child's account?
How do I transfer funds from my child’s account back to my parent account?
I have funds on my gohenry account, but my allowance & or tasks payments have not been paid?
I did not have sufficient funds on my account to pay the weekly allowance & task payments – what happens now?
What can I do if my child has run out of money?
What can I do if my child has run out of money and I do not have the gohenry app and am not near a computer?
My child has received checks for their birthday. Can we pay these into their gohenry account? If so, how do we do this?
I have tried to transfer money to my child, but it has been prevented due to Code 106?
How do I change the day upon which our allowance is paid?
How do I cancel weekly allowance payments to my child?
Can I make monthly allowance payments rather than weekly ones?
How do I change the amount of my child’s weekly allowance?
What is the recommended amount of allowance?
Tasks & Chores
How do I set up a task for my child?
How do I duplicate a task that I have already made?
How do I set repeat tasks?
How do I mark tasks as being completed by my child?
How do I enable/disable my children to tick their tasks as completed?
How can I set up daily tasks?
What is a ‘one-off' task’?